Co-creation of Service Innovations in Europe (CoSIE)

PERU is working with a consortium of 24 partners across Europe on a three-year innovation project Co-creation of Service Innovations in Europe (CoSIE). The vision of CoSIE is to be a catalyst in a new era in the development of public services.  Led by Turku University of Applied Sciences, it has received funding of 5 million Euros under Horizon 2020.  Partners are universities, companies, public agencies and civil society organizations. CoSIE is informed by learning from research undertaken in Innovative Social Investment; Strengthening Communities in Europe (InnoSI) funded by the European Commission and led by PERU (2015- 2017).

The PERU team is led by Professor Sue Baines (Principal Investigator). Professor Chris Fox and Dr Chris O'Leary are Co-Principal Investigators. This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 770492. The content of the web site reflects the authors’ views and the Managing Agency cannot be held responsible for any use that may be made of the information it contains.

What is co-creation?

Co-creation is related to concepts of personalisation and co-production. As understood in CoSIE, co-creation is around collective innovation and experimentation. It involves, engages and is led by service users and citizens. It poses many of the same challenges as personalisation, although it is collective in nature and not about individual services.

What is the need?

Over the last decade, local and regional public services across Europe have struggled to react to challenges such as poverty, health inequalities, economic inactivity, ageing and crime. Established solutions often fail to address contemporary social needs. Research has shown that public sector innovation capabilities can be improved by experimental and bottom-up approaches. Digital technologies offer significant promises that often remain unfulfilled. The CoSIE project builds on the idea that public sector innovations – whether digital or not – can best be achieved by creating collaborative partnerships between service providers (public sector agencies, third sector organizations and private companies) and the intended beneficiaries of services.

What are we doing?

CoSIE takes a step forward from InnoSI by co-designing, enacting and evaluating a set of discrete initiatives developed from the bottom up to work through local issues, recognizing the assets of the end users. At the heart of the project are nine real-life pilots targeting challenges in public services including social care, housing, public health, work activation and criminal justice. PERU is co-leading these pilots in collaboration with the University of Bologna. The co-leaders are responsible for reviewing progress and liaising closely with formative evaluation to be undertaken by university partners in each country. This ensures timely feedback to project teams throughout the pilots, as well as a summative overview and the collation of lessons learned.

What will be the outcomes?

CoSIE aims to advance the active shaping of service priorities by end users and their informal support networks; and to engage citizens - especially groups often called ‘hard to reach’ - in the collaborative design of public services. The project is underpinned by cross-cutting activities to produce a legacy of resources and tools that will support co-creation when the developers are no longer responsible for implementation and delivery.

What are the timescales?

This project runs for 3 years from December 2017.

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